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Regulamin

HOTEL RULES AND REGULATIONS

VILLA” ANNA LISA”


§1. OBJECT OF REGULATIONS.

The Regulations define the principles of the provision of services, responsi-bility and staying at the premises of the Hotel Villa Anna Lisa, 5, Orkana Str., 72-600 Świnoujście and is the integral part of the agreement which is concluded by making booking or paying the advance payment or all the mo-ney due for the stay in the Hotel. Doing a.m acts the Guest confirms that he or she became acquainted with the Regulations and accepts their conditions.
2. The Regulations are binding for all Guests staying at the Hotel.
3. The Regulations are available for review in the hotel reception, in every hotel room and also on the Hotel’s Website www.villaannalisa.pl.


§ 2. HOTEL DAY.

1. The hotel room is rented for hotel days.
2. A hotel day lasts from 2:00 o’clock p.m. to 10:00 o’clock of the next day.
3. The Guest should submit the request for the extension of the hotel day as soon as possible. The Hotel might not take into account the wish of extend-ing the stay in case of the use of all accommodation places (rooms) or in case of Guests who do not observe the binding rules and regulations.
4. The Hotel reserves the right to refuse the extension of the Guest’s stay in the Hotel in case of not paying earlier the full amount due for the current stay.


§ 3. BOOKING AND REGISTRATION.

1. The Hotel accepts the booking in the written form: by fax, e-mail, by mail – with the use of the booking form.
2. Making the booking with the use of the above mentioned ways of the contact with the Hotel Reception is the first step.
3. The Booking accepted by the Hotel is initially confirmed till the advance payment of 30% of the amount resulting from the calculation of the stay (mi-nimum amount of one hotel day) has been made.
4. The booking is called the guaranteed one, if the advance payment of 30%
has been made within 3 days from making the booking. The lack of the ad-vance payment in the required time results in cancelling the booking.
5. The Payment of the advance payment should be made into the Hotel’s account::
Account No for payments in PLN and EURO Villa Anna Lisa
PKO Polish Bank ŚWINOUJŚCIE BRANCH
PL 09 1020 4870 0000 5802 0062 7075
CODE SWIFT: BPKOPLPW
6.The Hotel after receiving the information that the money has been trans-ferred to the account, informs the Guest about this by e-mail and sends the conformation of booking to him/her.
7. The presentation of the identity document with a photograph to the Re-ception’s employee is the basis for the registration.
8. Individuals who are not registered in the Hotel may hospitably stay in a hotel room from 7:00 a.m. to 10:00 o’clock p.m.
9. The hotel may refuse to receive a Guest who during the previous stay grossly breached the Regulations, especially by damage of hotel property or guests’ property, personal injury to a Guest, to the Hotel employees or other individuals staying at the Hotel.
10. the Guest is obliged to pay for the declared stay on the day of arrival, even if he made the prepayment. The payment substitutes the agreement between the Parties.
11. The Hotel must precisely know the date of departure to make possible the sale of the room to the next guests.
12.At the earlier departure of the Guest (shortening of the stay by the Guest) the Hotel does not return the costs of one-sided withdrawal from the agre-ement


§ 4. PRINCIPLES OF BOOKING ANNULMENT.

1. The Hotel does not return the prepayment in the amount of 30% in case of
the annulment of the booking for 14 days or less.
2. In case the Guest does not appear in the Hotel to 22:00 o’clock on the arrival day or in case he does not arrive at the Hotel in the planned time, the advance payment will not be returned.
3. In case when the Guest’s resigns from the stay during its duration, the Hotel does not return the charge for the unused stay.
4. The Hotel deducts payment for one hotel day in case of the annulment of the booking at 30 – 14 days before the planned arrival
5. The Hotel; returns the prepayment in total, if the annulment took place earlier than 31 days before the arrival.
6. When the annulment results from the § 4 or § 4 item 5, the Hotel charges the handling fee in the amount of 100 zlotys.


§ 5. SERVICES

1. The Hotel provides services according to its category and standard.
2. In case of objections concerning the quality of services the Guest is re-quested for their prompt reporting to the Reception, which will enable the employees to improve the standard of the provided services.
3. The Hotel is obliged to provide its Guests with:
- conditions for full and unfettered rest,
- safety of the stay including the security of keeping the information
about the Guest in secret,
- professional and polite service in respect of all services provided by the
Hotel,
- cleaning of the room and making necessary repairs of the devices
during the absence of the Guest and in his/her presence only when
he./she expresses such wish.
4. Additionally, at the Guest’s request the Hotel provides the following
services free of charge:
- giving information connected with the stay and travel,
- waking up at the appointed time,
- keeping money and valuables in the hotel deposit during the Guest’s stay
in the Hotel subject to the § 7 item 4 of the Regulations.
- storing the Guest’s luggage,
- ordering taxi.


§ 6 RESPONSIBILITY OF GUESTS.

1. Children below the age 12 should be under the constant supervision of the guardians. The legal guardians bear the financial responsibility for all dama-ges arisen in result of children’s actions.
2. The Hotel Guest bears full financial responsible for all kinds of damages or destructions of the equipment and technical devices of the Hotel which were his fault or the fault of individuals visiting him/her. The Hotel reserves the possibility for charging the Guest for damages caused by him/her.
3. In case of breaching the provisions of the Regulations the Hotel may refu-se the supply of services to the individual who is breaching them. Such individual is obliged to immediately comply with the request of the Hotel, pay for the past services, pay for possible damages and leave the Hotel.
4. Every time the Guest leaving the hotel, for security reasons, should switch off the television set, switch off the light, turn off the faucets and lock the door with the key. The key should be left in the Hotel’s Reception.
5. The Hotel has a lien on things brought by the Guest to the Hotel in case of the delay in settling the payment for the stay or for not paying money due for rendered services.

 

§ 7. REPOSNSIBILITY OF THE HOTEL.

1. The hotel is responsible for the loss or damage of things brought into it by individuals using its services in the range defined by the provisions of the Civil Code.
2. the Guest should inform the Reception about the occurring of the damage immediately after detecting it.
3. The Hotel is responsible for the loss or damage of money, securities,
valuables or objects having exclusively scientific or artistic value, if these objects were put into safe-keeping into the hotel deposit.
4. The Hotel reserves the right to refuse the acceptance to the hotel deposit of objects of great value, considerable amounts of money, objects endanger-ing the safety and oversized ones, which cannot be put in deposit.
5. The Hotel is not responsible for the damage or the loss of the car or any other vehicle belonging to the Guest, objects left in it regardless of this, whether the vehicles were parked in the hotel parking or outside the Hotel area.
6. The Hotel has the OC insurance on-site.


§ 8. RETURN OF LEFT THINGS.

1. Articles of personal use left in the hotel room by the departing Guest will be sent back to the address indicated by the Guest at his/her cost.
2. In case of not receiving the instructions of sending back the left things from the Guest, the Hotel will keep above mentioned objects for the period of three months at the Owner’s cost and after that period these objects will become the Hotel’s property . The groceries will be stored by 24 hours.


§ 9. CURFEW.

1. The curfew is obligatory in the Hotel from 10:00 p.m. to 7:00 a.m.


§ 10. COMPLAINTS.

1. The Guests have the right to lodge complaints in case of noticing the transgressions in the quality of provided services.
2. The Reception accepts all complaints.
3. The complaint should be submitted immediately upon noticing the trans-gressions in the standard of provided services.


§ 11. ADDITIONAL PROVISIONS.

1. The prohibition of smoking tobacco and electronic cigarettes in the Hotel and its immediate vicinity is binding.
2. For non-compliance with the prohibition of smoking ( §11 item 1) a fine of 500 Zlotys is charged. Additionally, in case of the smell of smoke it means that there is the necessity of the removal of this smell, the cost of which is 400 Zlotys. This fee will be added to the bill of the Guest in whose room the smell of smoke was detected.
3. The dangerous goods must not be kept in the hotel rooms – weapons ammunition, flammable materials, explosives and illumination materials.
4. The Guest agrees to the storing and processing of personal data by the Hotel, in compliance with the Act on Personal Data Protection (Journal of Laws of the year 2002, No. 101, Section 926 with later amendments) for the needs indispensable for the execution of the Guest’s stay in the Hotel, the Guest’s use of other services provided by the Hotel . The Guest has the right
to access personal data and to correct them.
5. It is forbidden to conduct the acquisition and door-to-door sale in the Hotel.
6. It is prohibited to make excessive noise in the Hotel, causing unpleasant smells or other things which disturb, harm or irritate the remaining Guests of the Hotel.
7. Guests are not allowed to make any changes in the hotel rooms and their furnishings, apart from the slight rearranging furniture and equipment, with-out infringing their functionality and safe use.
8. The hotel does not accept the presence of animals.


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